If you want help with a concern, PALS can support you.  They will tell you what will happen and try to get a response as soon as possible.  In most cases, a member of staff from the service your care is under will get back to you with a response.  Concerns should be resolved within three working days; if this is not possible, the staff member should contact you to agree to a date to get back to you. PALS can help you if this doesn’t happen, so please let them know.

If you wish to raise a formal complaint, PALS can take some details and get someone from our Assistance and Complaints Service to contact you; they can talk you through what will happen and help you with your complaint.

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Contact Information

If you would like someone to contact you, please tell us your details below. Please note, that if no details are left, the team will not be able to get back to you.

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